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Every booking has a flat rate agreed up front, no surprises. The Routes page lists the rates for the most requested transfers, per vehicle. For any other route we send the exact quote as soon as we know your date and passenger count.

With a deposit via secure payment at confirmation. The balance is charged when the service is completed using the same tokenized card. No surprise charges.

We actively monitor your flight. If it is early or delayed, your chauffeur adjusts the arrival time at the airport and you do not have to coordinate anything. If the change affects the rate, we confirm it with you before the service.

Yes, available on request at no extra cost. Indicate the child’s age and weight when booking so we bring the right seat (infant, convertible or booster).

Cancellations more than 24 hours in advance receive a full deposit refund. Within 24 hours, the deposit is retained. Date changes at no cost if availability exists.

Yes, but they must be requested in advance so we can include them in your quote. A quick stop on the way to your destination, gas station, supermarket or any other errand, carries an additional cost that we confirm before the service. List them in the form when you request your quote.

Yes, pets in carriers are welcome. Let us know when booking to assign the right vehicle. Large pets without carriers are evaluated case by case.

SUV: up to 4 large suitcases + carry-ons. Transit: up to 14+ suitcases. If you exceed the limit, let us know when booking and we’ll assign the appropriate vehicle.

Your chauffeur meets you in the baggage claim area with a name sign and escorts you to the vehicle. Inside that area, airport rules do not allow the chauffeur to handle your bags; porters are available if you need help. Once at the vehicle, your chauffeur takes care of the luggage.

Yes, our entire team is bilingual Spanish-English. State your preference when booking.

Yes. For groups larger than 14 passengers we operate multiple coordinated vehicles. For weddings we work with your planner to coordinate the wedding party, guests and couple.

No, gratuity is optional and at the customer’s discretion. Industry standard is 15–20% if you were satisfied with the service.

Yes, we operate 365 days a year, 24 hours. Early-morning bookings for early flights have no surcharge.